Leiden International Centre is looking for a part-time Helpdesk Employee. Are you a people-person who wants to welcome internationals to the Leiden region? Then apply now!
Our helpdesk is the first point of contact for internationals who are new to the Leiden region. Internationals can contact our helpdesk for free (via email, our weekly walk-in hours, or by booking a video call appointment) to discuss any aspect of their move to the region. The questions that we receive can range from immigration procedures, the 30% ruling, where to buy a bike, education, and the BSN registration process. For specific cases in which we cannot offer direct assistance, we have a network of service providers that we can refer people to for expert help.
An important part of working at the helpdesk is being present at Leiden International Centre's Welcome appointments. These are appointments during which new arrivals register for their BSN and then spend up to 30 minutes with our helpdesk employee, who answers questions and ensures that the new arrival is aware of important practical information. This information includes how the healthcare system works, how to use public transport, and how to open a bank account. For many, the appointment with our helpdesk is their first interaction with someone in their new home city.
