Starting March 2023, it will be possible to make an appointment for a video call with our helpdesk and have questions answered that way.

The video appointment

During the video call, internationals can receive free help and advice related to settling down in the Leiden region.

The service is available on Wednesdays from 13:30 - 15:30 and on Fridays from 12:00 to 14:00 , but you will have to make a reservation, which you can do by clicking here.

Reaching us by email

You can also contact the helpdesk at We will try to answer your questions within 5 working days.


  • Every friday and wednesday from 12:00 to 14:00
    from 13:30 to 15:30